Secure your Bottom-line with
Patient Feedback & Online Reviews!

Gain a stellar reputation while improving patient experience, retention, and acquisition.

Custom Surveys
Like CAHPS Lite

"Our Google reviews have become unparalleled to our competition."

Lindsey Wisniewski, COO

Quick Survey

  • Survey sent via Email/SMS after patient encounter/discharge
  • Mobile-friendly, simple, and concise
  • Automatically notify patient liaison about negative feedback
  • Capture reviews on online listings (ex: Google, Healthgrades)
  • Intelligent routing to appropriate listings
  • Integrated, automated, and consistent process

Location and Provider Listings

We support an extensive set of location (ex: Google, Facebook, NextDoor) as well as provider listings (ex: Healthgrades, WebMD, Vitals, RealSelf). Instead of presenting all these options at the same time to a survey-taking patient, our survey process presents the most appropriate review site links based on criteria such as appointment location and provider, as well as contextual info related to the device the patient is taking the survey on. We also modify prioritization of listings over time based on our customers evolving needs..

Staff Dashboard

Your patient liaison or marketing staff can log in to our easy-to-navigate dashboard to sort, filter, and view all the surveys submitted by patients.This allows them to proactively handle negative feedback, and document the steps they have taken to help retain dissatisfied patients. They can also view online reviews received and document their online response. This helps managers track how patient feedback is being handled. In addition, they can export all this survey data for additional analysis.

Customized to Meet Your Specific Needs

Custom Surveys such as CAHPS-Lite Survey

Are you a member of a clinically integrated network (CIN)? Do you need to gather patient satisfaction survey data using a custom survey such as a CAHPS-Lite survey for medical practices to adhere to MIPS/MACRA reporting requirements? Do you need to automate this process while also controlling which appointment types receive which surveys? Consider it done! The Simple Interact platform allows for extensive customization without any code changes.

Annual or Quarterly Surveys

Our customizability is a boon to customers like Federally Qualified Health Center (FQHC) that rely on funding programs such as HRSA (Health Resources & Service Administration) and need to gather patient satisfaction survey data on an annual or quarterly basis to meet PCMH (Patient Centered Medical Home) or NCQA (National Committee for Quality Assurance) reporting requirements. With Simple Interact, what used to be a painstaking manual process has been transformed into a streamlined process that delivers results within days. Click here for more information.

White Glove Service

Our versatile platform allows our team of expert designers to quickly customize survey processes that meet your needs while paying attention to design, patient experience, patient participation, integration, reporting, and staff training. Personalized service is about more than blindly digitizing your current manual process — it’s about getting meaningful results for your organization.

What our customers are saying

Business Impact

  • Capture patient feedback consistently
  • Improve online reputation
  • Increase patient retention and acquisition
  • Promote staff focus on patient experience
  • Automate custom surveys and reporting
  • Increase incentivized payments and funding

What to expect

  • Core functionality turned on within weeks
  • Results delivered immediately
  • Phased rollout to minimize disruption
  • Short and easy training sessions per phase
  • Low learning curve for staff
  • Exceptional customer service

More Information

Learn more about our complete platform

Have questions?

We would love to share our expertise in front office automation.

Call us if you just have questions.

844-255-7467 Ext 1

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