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Given the criticality of patient surveys from both funding and operational perspectives, health centers (CHCs and FQHCs) would be well-served to put in place a streamlined patient survey process that is repeatable, flexible, consistent, and reliable while also being affordable.

With a streamlined process, Lamprey Health Care obtained 100% of the desired survey sample size within 3 days! 200% of it obtained within 10 days, and 300% within 30 days.

How to Automate Patient Feedback at Federally Qualified Health Centers
July 28, 2021

The rollout of vaccines is welcome news but it will realistically take a little longer for the pandemic to be brought under control. In the interim, it is important for Healthcare businesses not to lose sight of the strategies that have helped sustain their financial health thus far.

6 Key Strategies for Healthcare During a Pandemic
December 11, 2020

To adopt a well-thought-out workflow that reduces risk of contagion, Healthcare facilities must reduce the number of touch points where physical proximity or contact is needed. We outline a few suggestions.

Simple Solutions to Contactless Healthcare
May 1, 2020

NOTE: This is a 10-minute read but provides step-by-step instructions that any medical practice looking to transition to telehealth should find useful. Business as usual has been upended by the COVID-19 pandemic. For instance, many medical practices are experiencing a dramatic increase in no-shows. Patients might confirm their appointments a […]

Telehealth and The Pandemic: Transitioning Your Practice to Telehealth
March 7, 2020

Healthcare facilities are facing an imposing challenge posed by the COVID-19 pandemic. Not only does it disrupt business, but it also puts the health of their staff and patients at risk. Rather than being paralyzed into inaction, our medical practice clients have found ways to use the tools at their […]

How Our Medical Practice Clients are Ensuring Patient and Staff Safety from COVID-19
March 1, 2020

3 providers, 3 mid-levels Client since mid-2015 North Dallas ENT is one of the busiest independently-run ENT facilities in the Dallas Fort-Worth Metroplex area. They improved their efficiency and increased their online reputation by using Simple Interact’s Appointment Reminders, Patient Feedback & Online Reviews, and HIPAA Compliant Online […]

Case Study: Centricity client improves online reputation and front office efficiency with Simple Interact
November 1, 2017

Since patient no-shows can be a huge drain on both time and revenue, it is pretty much “business 101” that practices must do their best to keep no-shows to a minimum. Lots of strategies and solutions have been employed over the years, but to remain effective, practices must keep up with changing patient behaviors. […]

Patient Phone Reminders: Why email/SMS are more effective
June 14, 2016

One of our clients was spending $3000 per month for “paid search” i.e. using Google adwords to drive traffic to their website or call center. A marketing agency had convinced them that this patient acquisition channel will pay for itself many times over. But once they started acquiring patients via unpaid “organic […]

SEO for Medical Practices: Is pay-per-click cost effective?
June 7, 2016

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