Front Office Automation

Boost staff productivity. Reduce provider burnout. Elevate patient experience.

Five Star Rating

"Wow this is a product that you want to implement today to streamline your front office automation!!"

Amanda Tabor, Performance Improvement Coordinator
ResourceCare Community Health Center

Digital Patient Forms

Prioritize ease-of-use with our mobile-friendly forms that require no login and support over 50 languages. We cater to a wide range of use cases, including intake, check-in, ad-hoc consents, walk-in, and self-registration. Our user experience experts will build your forms, leaving you only to review and approve. Our dynamic form flow and highly customizable forms are designed to meet nuanced customer needs. We can push discrete data into your EMR, create cases, save data reports, and auto-generate HPI notes. Our focus on high patient participation and staff productivity results in better business results.

Digital Patient Engagement

Utilize checklist-based automated reminders to unify all pre-visit call-to-actions, reducing confusion and boosting patient adherence. Our smart technology ensures patients receive reminders only when a checklist item is due, and minimizes noise by merging checklists of back-to-back appointments. Staff can easily track checklist completion using our dashboard and send ad-hoc, broadcast, and health outreach messages, including form links for data collection. We support custom pre-procedure instructions and post-op screenings. Interactions are sent via Email, SMS, and Voice, with multi-language support.

2-Way SMS Chat

Enhance patient-staff interactions by leveraging SMS, a communication method well-known to patients. With consent tracking, secure data-sharing links, and transcript archival, it ensures HIPAA compliance. We support patient-initiated, staff-initiated, and phone-forwarded conversations, thereby offloading tasks from your busy phone system. Efficiently manage patient requests such as scheduling, billing, medical inquiries, and refills. We cater to nuanced needs and large teams with our customizable triaging and routing capabilities, along with advanced features like assignment, tagging, snoozing, and analytics. Better patient experience, higher staff efficiency, and faster appointment conversion increase your revenue and savings.

Digital Patient Feedback

Respond to patient feedback proactively and privately while boosting your online reputation. We support location-specific review site listings like Google and Facebook, as well as provider-specific listings such as Healthgrades and WebMD. Our survey process is highly customizable to cater to the specific needs of physician groups, FQHCs, and hospitals. With our white-glove service, we handle setup and customization, so all you need to do is review and approve. Our expert team prioritizes patient experience and your business goals, leading to deeper insights, higher patient acquisition, increased staff morale, and ultimately, a thriving business.

Digital Patient Scheduling

Optimize your appointment management and maintain a full schedule with features like auto-detection and filling of canceled appointment slots. Our service supports referral management for specialty groups, allowing sources to submit referrals online. We provide online request forms for patients to submit scheduling, refill requests, and more, which are routed to the appropriate staff. Staff can efficiently track and manage referrals and patient requests through our user-friendly dashboard. These streamlined processes enhance operational efficiency and improve the patient experience.

Why Simple Interact: Our Differentiators

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844-255-7467 Ext 1

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