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Boost Communication with
Patient Engagement!

Reduce no-shows while keeping your patients informed.

Automated
Reminders
Confirm, Cancel,
Request change
Broadcast
Messages
Pre & Post visit
Instructions

"Simple Interact has completely revamped our day to day, and helped us streamline processes. Patients are more informed, and can easily confirm appointments. The options are endless with this software."

Elizabeth Barrett, Practice Administrator
Fort Worth ENT

Automated Reminders

  • SMS, Email, or Voice options
  • Confirm appointment, Cancel, or Request Reschedule
  • Day-of-appointment reminder with navigation instructions
  • Multi-language support
  • Configurable and customizable
  • Integrated to Scheduling systems

Ad-hoc & Broadcast Messages

We make it easy for staff to send messages to a specific patient, a list of patients, or a set of appointments that meet specific criteria. Customers use this capability extensively for a variety of purposes such as sending office closure notices, conducting health outreach campaigns, reminding a patient to complete an action, and much more!

Pre & Post Visit Instructions

Our customers can improve patient adherence by automatically sending instructions prior to their visit. This alerts the patient about what to bring or expect, which reduces the likelihood of having to reschedule an unprepared patient’s appointment. Post-visit messages can similarly be automated. Different messages can be configured for different appointment types.

Customized to Meet Your Specific Needs

Additional Reminders

Want patients to receive a “Save the date” or “Welcome letter” reminder after an appointment is scheduled? Need transportation instructions to be sent to certain patients who need a transportation service? Need to send additional notices like your check-in protocol during flu season? No problem! The Simple Interact platform allows for extensive customization without any code changes.

Complex Scenarios

You may have a pattern of booking back-to-back appointments for the same patient (ex: one with an audiologist, and one with the ENT provider) and want the reminder to go out only for the first appointment. You may need to apply a 15 minute or 30 minute offset to determine a recommended arrival time. Also, you might want to vary reminders based on the appointment types, or providers, or locations. You might even want different business logos used per location. All these complex scenarios and more are supported.

White Glove Service

You are a busy practice and your time is not best-served if you have to design and implement reminders, message templates, message sequencing, sending windows, or blackout periods. With Simple Interact, all you need to do is describe the business results you want to achieve. Our team of expert designers will create a solution while paying attention to design, patient experience, patient participation, integration, and staff training. Personalized service is about getting desired business results for your organization.

What our customers are saying

Business Impact

  • Reduce no-shows
  • Reduce appointment leakage
  • Increase patient adherence
  • Reduce future staffing needs
  • Improve patient satisfaction

What to expect

  • Core functionality turned on within weeks
  • Results delivered immediately
  • Phased rollout to minimize disruption
  • Short and easy training sessions per phase
  • Exceptional customer service

More Information

Learn more about our complete platform

Have questions?

We would love to share our expertise in front office automation.

Call us if you just have questions.

844-255-7467 Ext 1

Request a Demo