Frequently Asked Questions

Simple Interact provides front-office automation services that include Digital Patient Forms, Digital Patient Engagement, Digital Patient Feedback, and Digital Patient Scheduling. These services enhance healthcare organizations’ efficiency and profitability by minimizing administrative tasks and maximizing cost savings and revenue opportunities.

Simple Interact’s platform automates several front office workflows such as patient intake, check-in, payment capture, appointment reminders, 2-way communications, outreach campaigns, and patient request management. Reducing manual effort and paperwork accelerates patient workflows and boosts staff productivity.

The Digital Patient Forms service automates patient registration, intake, check-in, consents, screenings, image capture, and physician note generation. It is mobile-friendly, has multi-language support, and integrates with EMRs to push data into patient records automatically. This reduces material costs, minimizes errors, speeds up patient workflows, and enhances patient experience and provider utilization.

The Digital Patient Engagement service includes automated reminders, broadcast messaging, outreach campaigns, pre/post-visit instructions, pre-appointment checklists, and 2-way SMS chat. These tools improve patient-staff communication, reduce no-shows, and improve patient adherence and satisfaction by keeping patients informed and engaged throughout their care journey.

The 2-Way SMS Chat service supports patient-initiated, staff-initiated, and phone-forwarded conversations. It has advanced features such as triaging, idle time tracking, assignment, search, filtering, snoozing, transcript archival into EMRs, and analytics. Staff can handle multiple conversations in parallel from an online dashboard, while patients can engage from a familiar SMS app on their phone.

Simple Interact offers Digital Patient Feedback tools, including short surveys, location and provider reviews, as well as custom surveys. These tools help practices gather actionable feedback, meet reporting needs, enhance patient care, increase patient retention, improve staff morale, and boost online reputation as well as patient acquisition.

Simple Interact’s platform has several capabilities that help improve provider utilization. For example, canceled and no-show appointments receive automated messages to prompt patients to request a reschedule. The platform also automatically fills canceled appointment slots by rescheduling matching appointments that are further out on the schedule. Our referral request management service allows referral sources to easily submit referrals and staff to easily track and convert referrals into booked appointments.

Yes, Simple Interact’s platform is designed to be flexible, allowing healthcare organizations to pick and choose the services that best fit their budget and specific operational needs.

Our platform is designed for flexibility and customizability, allowing us to quickly meet customer-specific needs and market demands. Customized questionnaires, messages, surveys, and data reports can be implemented without software upgrades. A Customer Implementation Specialist (CIS) with UX expertise translates business needs into intuitive solutions, requiring only customer review and approval.

You can request a demo by clicking the “Request a Demo” button on the website or by contacting Simple Interact directly at 844-255-7467 Ext 1. The sales team will provide a personalized demonstration of how the platform can benefit your healthcare organization

Simple Interact is trusted nationwide by healthcare organizations because we have a track record of delivering reliable, ever-improving technology, responsive customer service, and a focus on customer results. Our platform consistently receives high ratings and positive reviews from customers and evaluators alike.

Simple Interact prioritizes compliance, data security, and privacy. We have implemented measures that not only meet but exceed the standards set by healthcare and consumer protection laws, including HIPAA, HITECH, and CAN-SPAM. Each application layer incorporates encryption and access control, while our cloud infrastructure adheres to NIST standards. We conduct frequent security assessments, as evidenced by the “Compliancy Seal” on our website.

Front office automation helps healthcare facilities run more efficiently and profitably by boosting staff productivity, reducing provider burnout, and elevating the patient experience. We automate repetitive tasks like reminders, data capture, entry, scanning, and reporting. This leads to faster workflows and lower administrative costs. It also helps your staff focus more on patient care rather than paperwork. Provider burnout is reduced by auto-creating readable physician notes, calculating screening scores, and integrating them into encounter notes. Patient access and experience is improved with easy-to-use digital reminders, checklists, forms, surveys, and 2-way sms communications. This leads to improved patient satisfaction, online reputation, and higher new patient acquisition.

We are religious about the word “simple” and our platform’s ease of use leads to higher patient participation and staff adoption, which in turn leads to better business results. We reach patients where they are using Email and SMS. We don’t force patients to download apps or enter usernames/passwords. Simple Interact is mobile-friendly and all patient-facing functions can be performed on a smartphone, tablet, or computer. We have multi-language support with 50+ languages.