Simple Interact Earns A+ Satisfaction Ratings in KLAS Report

In a recent Emerging Company Spotlight by KLAS Research, Simple Interact received stellar customer ratings for our front office automation solution.

KLAS conducts research in the healthcare industry with the aim of helping healthcare providers and organizations discern among the many emerging tools and technologies available today. Using data compiled from websites, industry reports, and customer interviews, they investigate the real-world functionality and effectiveness of such resources in order to provide unbiased, reliable recommendations to the industry.

Among its 55+ yearly reports, KLAS releases a periodic Emerging Company Spotlight, each featuring a new company playing a major role in the healthcare IT landscape. Their latest Emerging Company Spotlight focused on Simple Interact.

To make their report, KLAS Research interviewed 17 individuals from 15 unique organizations who use Simple Interact’s front office automation platform for digital patient engagement, digital patient forms, digital patient feedback, and digital patient scheduling. 

Based on data collected from these Simple Interact customers, the KLAS Spotlight Report included the following grades:

• Product works as promoted: A+
• Overall product quality: A+
• Quality of implementation: A+
• Drives tangible outcomes: A+
• Quality of phone/web support: A+
• Likely to recommend: A+

The majority of customers (93%) said they saw results either immediately or within six months after implementing the Simple Interact platform, and 100% saw outcomes within a year.

One healthcare CEO respondent stated, “The strength of the product is that it manages to help the patients get everything done before they come to the office. The product is helpful for us because the patient information goes straight to each patient’s chart, so the product saves us time in obtaining that information.”

One manager told KLAS that “Simple Interact’s key strength is their responsiveness; they have calls with us, and I speak with their executives. They are also personable; I know all the people working on my account. They care about what I am going through.”

Other respondents shared similar sentiments, reporting that Simple Interact shows a dedication to continually improving the customer experience, building strong relationships with their customers, and delivering time savings, efficiency, and improved patient experiences.

Additional key findings from the report include:

• 15 respondents reported being “highly satisfied,” and two reported being “satisfied” with Simple Interact.
• 100% of respondents said they would purchase Simple Interact again.

According to KLAS, “Respondents are highly satisfied with the Front Office Automation platform, citing outcomes throughout the front office experience, reduced workloads for front office staff, and improved ratings from patients.”

To view the entire report, click here.